Customer Success Manager

Remote (US Timezone overlap)Full-timeCustomer Success

Join us as a Customer Success Manager to guide users to success and build relationships that ensure every candidate gets the most from SwiftPrep. Own the end-to-end customer journey from onboarding to long-term retention.

Responsibilities

Own the end-to-end customer journey, from onboarding to driving long-term retention
Proactively reach out to users to ensure they're getting value
Work with product and engineering to relay user feedback
Create and maintain help documentation and tutorials
Monitor usage patterns and identify engagement opportunities

Requirements

Experience in customer success or account management (4+ years required)
Excellent communication skills and ability to build genuine relationships
Empathy and user-focused mindset
Data-driven approach to understanding user behavior
Comfort with SaaS platforms