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Customer Success Manager

RemoteFull-timeCustomer Success

At SwiftPrep, we believe preparing for interviews shouldn't feel like guessing in the dark. Our AI-powered platform turns any job description into a personalized prep plan — giving candidates the confidence and focus they need to succeed. Join us as a Customer Success Manager to guide users to success and build relationships that ensure every candidate gets the most from SwiftPrep.

Responsibilities

  • Own the end-to-end customer journey, from onboarding new users to driving long-term adoption and retention
  • Proactively reach out to users to ensure they're getting value, helping them navigate features and optimize their prep plans
  • Work closely with product and engineering teams to relay user feedback and advocate for customer-driven improvements
  • Create and maintain help documentation, tutorials, and best practices to help users succeed
  • Monitor usage patterns and identify opportunities to improve user engagement and satisfaction
  • Lead initiatives to reduce churn and increase customer lifetime value

Requirements

  • Experience in customer success, account management, or user support (2+ years preferred)
  • Excellent communication skills and ability to build genuine relationships with users
  • Empathy and user-focused mindset — you genuinely care about helping people succeed
  • Data-driven approach to understanding user behavior and measuring success
  • Comfort with SaaS platforms and ability to learn new technologies quickly
  • Proactive problem-solving skills and ability to work independently in a fast-moving environment

Benefits

  • Impact: Your work will directly help thousands of people land their dream jobs
  • Ownership: Small team, big responsibility — you'll shape how we approach customer success
  • Growth: Learn from a diverse team while building expertise in a rapidly growing field
  • 25 days' holiday + all public holidays
  • Additional day off for your birthday
  • Commuting allowance and work-from-home equipment coverage
  • Pension scheme, life & disability insurance, Employee Assistance Program