Technical Support Engineer
RemoteFull-timeEngineering
At SwiftPrep, we believe preparing for interviews shouldn't feel like guessing in the dark. Our AI-powered platform turns any job description into a personalized prep plan — giving candidates the confidence and focus they need to succeed. Join us as a Technical Support Engineer to work at the intersection of technology and customer experience, ensuring our users succeed.
Responsibilities
- Act as the first line of technical support, diagnosing and resolving user issues quickly and efficiently
- Reproduce, troubleshoot, and escalate issues with our backend systems (Python, AWS) and frontend (TypeScript)
- Document common fixes, processes, and workflows for both users and internal teams
- Collaborate with product and engineering teams to improve reliability and prevent recurring issues
- Automate repetitive support tasks and create monitoring scripts to proactively catch problems
- Be a voice of the customer, advocating for improvements that enhance user experience
Requirements
- Solid understanding of web technologies, APIs, and distributed systems
- Basic programming skills (Python, TypeScript/JavaScript) and familiarity with cloud environments (AWS)
- Strong problem-solving and debugging abilities
- Empathy and clear communication skills with both technical and non-technical users
- Experience in support, DevOps, or operations is a plus
- A proactive mindset and comfort working in a fast-moving startup environment
Benefits
- Impact: Your work will directly ensure thousands of users get uninterrupted access to our platform
- Ownership: Small team, big responsibility — you'll define how we approach support and reliability
- Growth: Learn from a diverse team while solving complex technical challenges
- 25 days' holiday + all public holidays
- Additional day off for your birthday
- Commuting allowance and work-from-home equipment coverage
- Pension scheme, life & disability insurance, Employee Assistance Program