Technical Support Engineer

RemoteFull-timeEngineering

At SwiftPrep, we believe preparing for interviews shouldn't feel like guessing in the dark. Our AI-powered platform turns any job description into a personalized prep plan — giving candidates the confidence and focus they need to succeed. Join us as a Technical Support Engineer to work at the intersection of technology and customer experience.

Responsibilities

Act as the first line of technical support, diagnosing and resolving user issues quickly
Reproduce, troubleshoot, and escalate issues with backend systems (Python, AWS) and frontend (TypeScript)
Document common fixes, processes, and workflows for users and internal teams
Collaborate with product and engineering teams to improve reliability
Automate repetitive support tasks and create monitoring scripts

Requirements

Solid understanding of web technologies, APIs, and distributed systems
Basic programming skills (Python, TypeScript/JavaScript) and familiarity with AWS
Strong problem-solving and debugging abilities
Empathy and clear communication skills
Experience in support, DevOps, or operations is a plus