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Refunds & Cancellations Policy

Last updated: September 12, 2025

Short version:

  • • One-time credits: Refunds only if (a) nothing was delivered due to a technical failure we can verify, (b) a duplicate purchase, or (c) fraud/unauthorized charge. Once a report is successfully generated and delivered to your account, that credit is non-refundable (subject to applicable law).
  • • Subscriptions: Cancel anytime. No refunds for partial periods already used. If zero reports were generated in the current cycle, you may request a courtesy refund within 7 days of the charge; approval is at our discretion.

1) Scope & Definitions

  • • "Report" = a successfully generated prep plan available for view/download (e.g., Markdown/PDF) in your account.
  • • "Successfully generated" = our logs show the pipeline completed and the output is accessible in your dashboard; we will re-credit if generation fails.
  • • "Cycle" = your current subscription billing period.

2) One-Time Credits (Single Prep)

Refundable when:

  1. Technical failure: our system failed to deliver any report and we couldn't resolve it after reasonable support steps;
  2. Duplicate purchase: accidental duplicate checkout (same user, close timestamps);
  3. Unauthorized/fraudulent transaction: subject to verification.

Not refundable when:

  • • A report was generated and accessible (even if you disagree with its quality, topic emphasis, or choose not to use it). We continuously improve quality, but AI outputs will vary.
  • • Abuse is suspected (e.g., generate → export → request refund). We may request non-intrusive logs/screens to validate issues.

Window & process: Request within 7 days of purchase at billing@swiftprep.io or via your receipt from our payment provider. Include order ID, account email, and a short description.

3) Subscriptions

  • • Cancel anytime in your account or via our payment provider’s customer portal; access continues until period end.
  • • No refunds for the current cycle if any report was generated.
  • • If zero reports were generated in the cycle, you can request a courtesy refund within 7 days of the charge. We may alternatively offer a prorated account credit.

4) Abuse Prevention

We may refuse refunds and/or suspend accounts in cases of:

  • • Repeated refund/chargeback requests after successful report generation;
  • • Automated or bulk generation beyond fair use;
  • • Sharing, reselling, or publicly posting paid outputs.

5) Chargebacks

Please contact us first—most issues are solvable quickly. Unsupported chargebacks after delivery may lead to account suspension.

6) How to Request a Refund

Email billing@swiftprep.io (or reply to your receipt from our payment provider) with:

  • • Order ID / Transaction ID
  • • Account email
  • • Reason (attach screenshots if relevant)

We aim to respond within 2–3 business days. If approved, our payment provider will process the refund; bank timelines vary (typically 5–10 business days).

7) Changes

We may update this policy prospectively. Material changes will be posted at /refunds.